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Commonly Asked Questions

What devices do BioLite products charge?

The BioLite HomeStove and SolarHome620 can charge useful everyday devices like mobile phones and LED lights.

What happens if a BioLite product breaks?

BioLite provides a one year warranty. For products under warranty, BioLite provides comprehensive customer support, including an in-country Customer Call Center and a team of trained technicians. In case of product issue, a technican will provide diagnostic support, spare parts, or a replacement unit as needed.

BioLite does not currently operate in my country. What can I do?

If you are interested in becoming a partner with BioLite to bring our energy solutions to your country, please contact us here

How can I become a distributor?

If you are interested in becoming a partner with BioLite to bring our energy solutions to your country, please contact us here

How do Emerging Markets and Outdoor Recreation work together?

BioLite operates using a unique business model known as Parallel Innovation. By incubating core technologies that serve both of our markets, we are able to use our research and design resources efficiently and effectively and uncover crossover insights that benefit all of our customers. Revenue from our outdoor recreational sales get re-invested into the long-term market building costs of our emerging market programs and help us create the runway needed to solve complex challenges. For a more in-depth look, we invite you to read Chapter 1 of The Road to Impact, written by BioLite co-founder and CEO, Jonathan Cedar

Where can I find instruction manuals?
I have a question about a specific BioLite product.

Consult the FAQs tab on the HomeStove and SolarHome 620 pages.

I did not find the answer to my question, how can I reach you?

Contact us here.

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