FAQ

Check out our preview page of the 2016 Energy Ecosystem and learn about our newest additions in off-grid cooking, charging, and lighting.

The CampStove 2, new in 2017, has the same core technology as the original CampStove...

Your light is in demo mode. Your light comes pre-programmed to quickly showcase all its lighting features so you can try it in-stores without running down the battery. To disable...

Yes! Check it out right here:

US customers can expect their order to ship late February.

PowerLight Bundle will be arriving to our Canadian warehouse within the next 2-3 weeks. We expect for orders to begin shipping mid-March. 

The PowerLight Bundle comes programmed in 'Demo' mode so that if you're buying in store, you can see how the system lights up. To deactivate Demo mode, press the PowerLight's...

Yes we do! Check it out here:

Yes we do! Check it out here:

Yes, we do! Check it out:

The BioLite KettlePot is designed to sit on top of the CampStove with a stablizing center ring, but does not physically attach to the CampStove itself. This facilitates easy...

Sitting directly on top of the BioLite CampStove burn chamber, the Fuel Intake Lid from the...

The BioLite CampStove uses a small internal fan to create airflow, which, in conjunction with our uniquely designed fuel chamber, creates an ultra-efficient fire with highly improved combustion. The heat...

Yes. The KettlePot has been designed to work seamlessly with the BioLite CampStove, but it can be used with other stoves....

BioLite uses a core technology called Thermoelectrics which captures waste heat and converts it into usable electricity. The CampStove, BaseCamp, and HomeStove house a thermoelectric generator inside their orange Power Packs. The heat generated...

No, this step is not necessary with the BaseCamp Stove. The battery within the Power Pack arrives half-charged so the fan will kick on automatically when burning. During your...

When the fire is well-established, you can begin to add larger pieces of wood. Hardwoods (birch, maple, hickory, oak, etc.) will burn longer than softwoods.

This is normal at the beginning of your fire. The HI setting on your fan will not turn on until a hotter fire has developed as the higher speed can...

Let the fire burn down to cold ash. Dig a small hole for the ashes, and pour water over them before covering with dirt.

The CampStove is compatible with most devices that can be charged through a standard USB port. This includes cell phones, smartphones, MP3 players, LED flashlights, headlamps, and rechargeable battery packs,...

You can use a damp rag to clean around the Power Pack. Do not attempt to detach it from the stove body. As with any electronic device, never...

No, we do not offer separate component parts at this time. With proper care and maintenance, your CampStove should last you for...

Store your CampStove in a cool, dry location, avoiding excessive heat. Keep out of the reach of children. If the CampStove goes unused for...

Power module: Remove the orange plastic power module from the fuel chamber and wipe it down with a damp cloth with soap and water. DO NOT submerge the power...

Yes! Here's a quick demo video that we shot during our Kickstarter campaign when the BaseCamp first launched. For the full story behind the BaseCamp (and a longer video), please...

Ever started a small campfire? Then you’re off to a good start! We recommend using small pieces of kindling and some firestarters (included with BaseCamp) to get a nice...

The BioLite BaseCamp is designed to burn solid biomass only: sticks, twigs, firewood, pinecones, wood chunks, etc. The BaseCamp is a fun and efficient way to cook with wood, allowing...

Wait until the fuel chamber is cool before storing the power module inside. This is necessary to protect the plastic from heat. The CampStove...

The power module will turn off automatically as the stove cools. To manually power off, hold the power button for three seconds. After manually turning the fan off, it...

The CampStove works very well in the cold, because the power generated is based on the heat difference between the flame temperature and the ambient air. The CampStove can...

If it’s windy, position the stove so the flame is blowing over the stainless steel fuel chamber away from the plastic power module. ...

The CampStove is designed for clean combustion, but all woods burned in the stove will create some soot. Pitchy pine will create the most, and hardwoods like maple...

Carefully add your pot or pan and add fuel as needed. If you're using the BioLite Portable Grill attachment, all you need to do is lift the lid!

The time to boil will depend on the heat of the fire you’ve built. With a typical fire, 1 liter of water can reach a boil in less...

Choose pots and pans that are no more than 10" inches in diameter and no more than 8 pounds when fully loaded. Any metal cookware (aluminum, stainless steel,...

On average, it may take 5-10 minutes before it’s ready to charge. It will take a little longer if you’ve recently been charging other devices, or if you haven’t...